Consumer Vulnerability – How BS18477 Can Help

Consumer vulnerability is featured within the FCA’s current business plan and manyregulated organisations may have given consideration as to how best to implement aprogramme that identifies vulnerable groups and mechanisms to deal with such situations. But why create...

BS18477 Inclusive Service Provision

As the UK emerges from the Coronavirus pandemic many individuals may face an uncertainfuture with the economy due to face a harsh recession according to the Chancellor of theExchequer. Lenders and other financial services organisations have a significant obligation...