by layertec | Jun 25, 2020 | Compliance
BS ISO 10002 the Standard for complaints management requires a careful assessment and examination of the programme to ensure it is effective.Management review meetings can be integrated with other standards under the Annex SL principle. But it is important to ensure...
by layertec | Jun 21, 2020 | Governance
‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’. As the UK emerges from the coronavirus pandemic most organisations will be attempting to adjust to the new normal. Increased levels of PPE,...
by layertec | Jun 21, 2020 | Compliance, Governance
‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’. The FCA has six outcomes for treating customers fairly. These start with, consumers should feel confident that they will receive fair...
by layertec | Jun 21, 2020 | Compliance, Governance
FCA TREATING CUSTOMERS FAIRLY OUTCOME BS 8477 2014 Kitemark Outcome 1: Consumers to be confident they are dealing with firms where fair treatment of customers is central to the corporate culture. BS 8477: 2014: 3.2 Achieving consistent services 4....
by layertec | Jun 21, 2020 | Compliance, Governance
‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’. For an organisation to deliver true customer satisfaction, the drive and commitment to this goal must come from the top. Obvious, but not...