BS ISO 10002 – Complaints Handling
Management Review

BS ISO 10002 the Standard for complaints management requires a careful assessment and examination of the programme to ensure it is effective.Management review meetings can be integrated with other standards under the Annex SL principle. But it is important to ensure...

Customer Service Kitemark: Leadership

‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’. For an organisation to deliver true customer satisfaction, the drive and commitment to this goal must come from the top. Obvious, but not...