ISO 22458 Consumer Vulnerability
The Standard sets out how an organisation may develop and deliver transparent and flexible services that are inclusive to all users.
Concepts covered include the design and development of inclusive services, the organisation’s culture and tone and how to spot and treat consumer vulnerability.
This Standard can be used by a wide range of enterprises offering goods or services to consumers of all backgrounds.
Marcus has twenty years’ experience in delivering Governance, Risk and Compliance solutions to over two hundred organisations within the UK. Marcus holds the respected Diploma in Governance, Risk and Compliance from the International Compliance Association and gained a master’s degree in Management Learning & Change from the University of Bristol. Marcus is registered under the BSI Associate Consultant programme.