Customer Service Kitemark

When your organisation seeks to offer the best customer service possible – there is only one award that stands above all others – that is the BSI Customer Service Kitemark.

The BSI Customer Service Kitemark is formulated upon the following Standards: BS 8477: 2014 Code of Practice for Customer Service and finally BS ISO 10002: 2018 – Customer Satisfaction Guidelines.

To achieve the worldwide recognised BSI Kitemark all two Standards must be in place and fully operational and be assessed by BSI.

 What are the benefits?

  • By obtaining the BSI Customer Service Kitemark your organisation will immediately be demonstrating to all stakeholders that the highest levels of customer service should be delivered by your business.
  • BSI Customer Service Kitemark improves the internal service culture and drives performance and better understanding of customer needs.
  • By obtaining this award from BSI customer satisfaction is carefully monitored to ensure that services offered are meeting and exceeding consumer expectations.
  • BSI Customer Service Kitemark is truly the optimum award available for third party assessment of customer service.

Thamer James Ltd have twenty years’ experience of assisting organisations obtain certifications from BSI. Our firm is registered with BSI on the Associate Consultant programme. For more information on the BSI Customer Service Kitemark please contact Marcus J Allen. Email marcus@thamerjames.co.uk