‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’.

As the UK emerges from the coronavirus pandemic most organisations will be attempting to adjust to the new normal. Increased levels of PPE, sanitiser, social distancing requirements etc. These new rules are stipulated by HMG.

However, how many CEO’s have considered the impact upon customer service in the new post coronavirus world? Possibly not many.

Retaining and growing your customer base post Covid-19 is not easy. There may will be new barriers in place with regards sale of goods and services. Thought will need to go into revision of the consumer journey and how the organisation may best enhance and improve satisfaction, retention and growth of the consumer base.

The coronavirus pandemic has taught us a lot about compliance with rules. Sadly, consumers may now be treated in a clinical ‘tick box’ manner that achieves Covid verification – but little for customer satisfaction.

Now is the opportunity to review your organisation’s delivery processes and benchmark to the Customer Service Kitemark from BSI. By working towards accreditation from BSI you can be assured that your organisation has developed and refined its procedures against BS8477 – Code of practice for customer service and BS10002 – customer satisfaction.

By obtaining the BSI Customer Service Kitemark your organisation will join the select few offering the highest customer service. Surely a boon in the post Covid world!

For further information and to book your Customer Service Kitemark survey please contact: Marcus J Allen at Thamer James Ltd. Email: [email protected]

Marcus has twenty years’ experience in delivering Governance, Risk and Compliance solutions to over two hundred organisations within the UK. Marcus holds the respected Diploma in Governance, Risk and Compliance from the International Compliance Association and gained a master’s degree in Management Learning & Change from the University of Bristol. Marcus is registered under the BSI Associate Consultant programme.