Customer Service Consultant – Recruitment & training

To deliver a truly customer service driven service the organisation should adopt a variety of interview techniques to verify that new staff are suitable for their roles on the front line of customer service. A simple test might be a telephone interview with simulated...

Customer Service Consultant – Competency profiles

Good customer service requires that an organisation should plan and manage the required competency needs of its key staff. Staff deployed to front line activities that might interface with consumers should have suitable behaviours and aptitudes to deliver customer...