ISO 37000 – Awareness

A new International Standard has just been published. It is called ISO 37000: 2021 – Governance of Organizations – Guidelines. The Standard replaces the older BS13500 which has been in publication for some years now.The Standard whilst a guidance document...

ISO 37000 – Purpose

The new ISO 37000 Standard for governance of organisations discusses the purpose of goodgovernance. The Standard encourages the executive within an organisation to consider its purpose for existence. This might be defined in some sort of founding...

ISO 37000 – Strategy

The new ISO 37000 Standard for governance of organisations examines the area of strategy in relation to the value generation model. Most organisations will be appraised of strategy and its concepts. The new ISO 37000 Standard suggests that strategy should follow: Set...

ISO 37000 – Value Generation

Once of the key principles of ISO 37000 is value generation. This requires that an organisation seeks to ensure that core values are both defined and fulfilled in relation to the purpose of the business. The rationale for this is that all enterprises should aim to...

Customer Service Consultant – Recruitment & training

To deliver a truly customer service driven service the organisation should adopt a variety of interview techniques to verify that new staff are suitable for their roles on the front line of customer service. A simple test might be a telephone interview with simulated...