The infrastructure clause of 9001: 2015 is relatively straight forward although the author of this blog would suggest that the organisation should be clear at the onset what should be included.

The Standard requires that an organisation should determine, provide, and maintain relevant infrastructure for the operation of processes that achieve outputs.

So, in simple terms this might include storage, appropriate controlled environments for processing, distribution, and temperature-controlled units etc.

Buildings and workspaces should be adequately maintained to ensure that no adverse issues affect output.

This is the closest part of ISO9001: 2015 to identifying upkeep of IT related issues such as software and hardware. From experience the author would advise that if an organisation has a lot of systems processing then an examination of ISO27001: 2013 might be prudent.

The maintenance of transport and company vehicles should also be considered. Logs of vehicle inspections and service records is recommended.

The author would advocate that a responsible person or persons be put in charge of identifying what is key infrastructure. Making an inventory and reviewing how it is maintained, serviced, and kept in a suitable state for processing.

Remember this area should address the issues of property maintenance and the suitability of premises for processing.

For further information and to book your ISO9001 survey please contact: Marcus J Allen at Thamer James Ltd. Email: [email protected]

Marcus has twenty years’ experience in delivering Governance, Risk and Compliance solutions to over two hundred organisations within the UK. Including over one hundred ISO9001 programmes.

Marcus holds a BSI ISO9001 lead auditor qualification and is registered on the BSI Associate Consultant Programme.

Marcus holds the respected Diploma in Governance, Risk and Compliance from the International Compliance Association and holds a master’s degree in Management Learning & Change from the University of Bristol. Marcus is a Fellow of the Institute of Consultants and Fellow of the Chartered Management Institute.