by layertec | Jul 3, 2023 | Compliance
The new ISO 22458 Standard defines responsibilities in section 4.3.2. The Standard requires that clear responsibilities are defined to ensure the effective oversight and direction of the consumer vulnerability programme. Clear policies to identify and handle consumer...
by layertec | Jul 3, 2023 | Compliance
Control area: Principles The Standard requires that senior management within the organisation shall demonstrate their commitment to the key concepts and principles listed: Accountability: a culture that underpins good consumer outcomes and identifies vulnerable...
by layertec | Jul 3, 2023 | Compliance
The new ISO 22458 Standard defines consumer vulnerability as: State in which an individual can be placed at risk of harm during their interactions with a service provider due to the presence of personal, situational and market environment factors. Many organisations...
by layertec | Mar 31, 2022 | Compliance
The new ISO27002 was published earlier in 2022. This new guidance formally entitled: Information security, cybersecurity and privacy protection – information security controls provide structured support to the selection of security controls under four...
by layertec | Nov 22, 2020 | Compliance
The customer focus section within ISO9001: 2015 5.1.2 aims to address the needs of the customer of consumer purchasing goods or services. In the older versions of 9001 this important area was sadly missing, and the Standard was inherently...
by layertec | Nov 22, 2020 | Compliance
The Standard section 7.2 relating to competence is relatively straightforward. In simple terms the organisation should determine the skills and knowledge for staff that have a bearing on the key activities of the organisation. The Standard is not...
