ISO 22458 – Responsibilities

The new ISO 22458 Standard defines responsibilities in section 4.3.2. The Standard requires that clear responsibilities are defined to ensure the effective oversight and direction of the consumer vulnerability programme. Clear policies to identify and handle consumer...

ISO 22458 – Consumer Vulnerability

The new ISO 22458 Standard defines consumer vulnerability as: State in which an individual can be placed at risk of harm during their interactions with a service provider due to the presence of personal, situational and market environment factors. Many organisations...

ISO 27002: 2022

The new ISO27002 was published earlier in 2022. This new guidance formally entitled: Information security, cybersecurity and privacy protection – information security controls provide structured support to the selection of security controls under four...

Quality Consultant – Customer focus

The customer focus section within ISO9001: 2015 5.1.2 aims to address the needs of the customer of consumer purchasing goods or services. In the older versions of 9001 this important area was sadly missing, and the Standard was inherently...

Quality Consultant – Competence

The Standard section 7.2 relating to competence is relatively straightforward. In simple terms the organisation should determine the skills and knowledge for staff that have a bearing on the key activities of the organisation. The Standard is not...