ISO20000-1 2018

ISO20000-1 Information technology – service management is the revised international Standard for IT service delivery.

 Service providers may be contractually obliged to enhance customer service delivery and to ensure on-going enhancement of their service provisions.  ISO20000-1 is the ideal Standard to drive performance.

The Standard specifies the requirements for creating, implementing and enhancing an SMS (service management system). 

An organisation may consider adopting an SMS to improve, strengthen and clarify IT service arrangements and build the customer into the procurement, development and delivery and review of IT service deliverables.

The Standard is published in two parts. Part 1 specification and part 2 guidance on the application of IT service management.

Thamer James Limited offers an ISO20000-1 survey to assess your organisation’s readiness to adopt the Standard.

For further information please contact Thamer James Ltd. We have twenty-five years’ experience of successful implementation of management systems, working with premier UKAS approved certification bodies.