by layertec | Jul 3, 2023 | Compliance
The new ISO 22458 Standard defines responsibilities in section 4.3.2. The Standard requires that clear responsibilities are defined to ensure the effective oversight and direction of the consumer vulnerability programme. Clear policies to identify and handle consumer...
by layertec | Jul 3, 2023 | Compliance
Control area: Principles The Standard requires that senior management within the organisation shall demonstrate their commitment to the key concepts and principles listed: Accountability: a culture that underpins good consumer outcomes and identifies vulnerable...
by layertec | Jul 3, 2023 | Compliance
The new ISO 22458 Standard defines consumer vulnerability as: State in which an individual can be placed at risk of harm during their interactions with a service provider due to the presence of personal, situational and market environment factors. Many organisations...
