‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’.

The customer service kitemark has been developed by BSI to recognise outstanding customer service activity.

The Customer Service Kitemark is formulated upon the following Standards: BS 8477: 2014 Code of Practice for Customer Service and finally BS ISO 10002: 2018 – Customer Satisfaction Guidelines.

To achieve the worldwide recognised BSI Kitemark all three Standards must be in place and fully operational and be assessed by BSI.

What are the benefits?

• By obtaining the BSI Customer Service Kitemark your organisation will immediately be demonstrating to all stakeholders that the highest levels of customer service should be delivered by your business.

• BSI Customer Service Kitemark improves the internal service culture and drivesperformance and better understanding of customer needs.

• By obtaining this award from BSI customer satisfaction is carefully monitored to ensure that services offered are meeting and exceeding consumer expectations.

• BSI Customer Service Kitemark is truly the optimum award available for third party assessment of customer service.

For further information and to book your Customer Service Kitemark survey please contact: Marcus J Allen at Thamer James Ltd. Email: marcus@thamerjames.co.uk

Marcus has twenty years’ experience in delivering Governance, Risk and Compliance solutions to over two hundred organisations within the UK. Marcus holds the respected Diploma in Governance, Risk and Compliance from the International Compliance Association and gained a master’s degree in Management Learning & Change from the University of Bristol. Marcus is registered under the BSI Associate Consultant programme.