Vulnerable Customers Consultancy – Sales Activities

In previous blogs relating to vulnerable customer programmes the author has discussed the alignment of the organisation’s culture with that of the needs of potential vulnerable customers.  A culture assessment or audit is a good place to start and will allow top...

Vulnerable Customers Consultancy – Managing Records

Staff within an organisation creating a sound vulnerable customer management system such as BS18477 need to consider carefully how records are managed and maintained. Adequate staff training is needed to ensure that vulnerable customers have their records clearly...