A robust compliance management system relies heavily on clear and consistent communication. ISO 37301, the international standard for compliance management systems, recognizes internal communication as a critical component for fostering a culture of integrity, accountability, and legal adherence. This blog explores the internal communication requirements under ISO 37301 and how organizations can meet them effectively.
The Role of Internal Communication in Compliance
ISO 37301 emphasizes that internal communication is essential for ensuring that all employees understand the organization’s compliance obligations and their role in upholding them. Timely and relevant information helps prevent misunderstandings, mitigates risks, and reinforces the importance of ethical behavior.
ISO 37301 Communication Requirements
Under ISO 37301, organizations are required to:
• Determine what needs to be communicated internally.
• Identify the appropriate audience for each communication.
• Establish the methods, frequency, and responsibilities for delivering communication.
• Ensure that communication is consistent, accessible, and aligned with the organization’s compliance objectives.
Strategies for Effective Internal Communication
1. Leadership Messaging: Regular updates from leadership reinforce commitment to compliance.
2. Multichannel Approach: Use emails, intranets, meetings, posters, and training materials to reach employees.
3. Two-Way Communication: Encourage feedback and questions to promote engagement and trust.
4. Tailored Content: Customize messages based on department, role, and risk exposure.
5. Monitoring and Review: Evaluate communication effectiveness and make improvements based on employee feedback and audits.
Building a Culture of Openness and Integrity
When internal communication is strong, employees are more likely to report concerns, seek guidance, and act in accordance with the organization’s values. ISO 37301 encourages an environment where information flows freely and compliance is seen as everyone’s responsibility.
Conclusion
Effective internal communication is a cornerstone of ISO 37301 and a vital part of any successful compliance program. By establishing clear communication processes and promoting open dialogue, organizations can align their workforce with compliance goals and reinforce ethical behavior throughout the organization.
For further information and to book your ISO37301compliance management systems survey please contact: Marcus J Allen at Thamer James Ltd. Email: [email protected]
Marcus has twenty years’ experience in delivering Governance, Risk and Compliance solutions to over two hundred organisations within the UK. Marcus holds the respected Diploma in Governance, Risk and Compliance from the International Compliance Association and holds a master’s degree in Management Learning & Change from the University of Bristol.
Marcus is a member of BSI G01 Governance Committee, this committee contributed to the formulation of the above Standard, in the UK.