by layertec | Jul 7, 2020 | Governance
The FCA requires all regulated businesses to address training and competence. This in itself won’t be new to most funeral planning organisations. There are a number of key regulatory elements which firms will need to adhere to. Firstly, there is a...
by layertec | Jul 7, 2020 | Governance
Funeral planning companies will already be aware of the need to identify and treat vulnerable customers fairly. In July 2019 the FCA published a consultation document on the treatment of vulnerable customers within the regulated sector. Whilst a prescriptive approach...
by layertec | Jun 25, 2020 | Compliance
BS ISO 10002: 2018 provides a framework for effective complaint handling where external verification of such a system may be required. The Standard sets out a framework for planning, design and development of a well-structured complaints process based upon best in...
by layertec | Jun 25, 2020 | Compliance
Once the organisation has made the commitment to implement BS ISO 10002 Complaints Handling Standard one of the first key tasks is to create a complaints handling policy.The policy should ideally reflect outputs from the contextual issues surrounding the organisation....
by layertec | Jun 25, 2020 | Compliance
BS ISO 10002 requires that top management should set the policy as discussed in the previous blog.The complaints process should be designed and formulated to align with the organisation’s current core processes. A good model to assess the effectiveness of these...
