by layertec | Jul 9, 2020 | Compliance
The empowerment stage or stage five of the eight stage model requires endorsement of staff to promote and engage with the proposed change programme. At this stage rather than the CEO or the executive team driving change at the start of the project, subordinates and...
by layertec | Jul 9, 2020 | Compliance
Removing barriers to change can be as hard as planning the change or trying to move it forward. Often a CEO or senior executive will clearly see the new desired state, but sadly they might stand alone. Alas, the rest of the establishment just do not buy into the new...
by layertec | Jul 9, 2020 | Compliance
Change management can mean different things to different people. In its simplest format change management is a term for a variety of methods used to support, start, direct, help personnel and business units make a change for benefit. In this blog the author discusses...
by layertec | Jun 25, 2020 | Compliance
BS ISO 10002: 2018 provides a framework for effective complaint handling where external verification of such a system may be required. The Standard sets out a framework for planning, design and development of a well-structured complaints process based upon best in...
by layertec | Jun 25, 2020 | Compliance
Once the organisation has made the commitment to implement BS ISO 10002 Complaints Handling Standard one of the first key tasks is to create a complaints handling policy.The policy should ideally reflect outputs from the contextual issues surrounding the organisation....
by layertec | Jun 25, 2020 | Compliance
BS ISO 10002 requires that top management should set the policy as discussed in the previous blog.The complaints process should be designed and formulated to align with the organisation’s current core processes. A good model to assess the effectiveness of these...
