by layertec | Oct 26, 2020 | Compliance
Staff within an organisation creating a sound vulnerable customer management system such as BS18477 need to consider carefully how records are managed and maintained. Adequate staff training is needed to ensure that vulnerable customers have their records clearly...
by layertec | Oct 26, 2020 | Compliance
The British Standard for Inclusive Service Provision BS18477 advocates clear arrangements for contracts and sales documentation. An organisation embarking upon the creation of a sound vulnerable customer management system should ensure that there are robust policies...
by layertec | Oct 26, 2020 | Compliance
A progressive organisation that is seeking to create a sound programme to handle vulnerable customers should consider billing arrangements. In particular the customer must be able to read the bill in a format that is accessible to their needs. This links back to a...
by layertec | Oct 26, 2020 | Compliance
Organisations seeking to demonstrate that they are at the forefront of handling vulnerable customers should plan to provide adequate information in a timely and easily accessible manner. Information should be made available on the following: The practicality and...
by layertec | Oct 20, 2020 | Compliance
Organisations seeking to create a sound customer vulnerability management system need to appreciate and understand the risk elements denoted below. Staff deployed to handle customers whether in a call centre or in person need to be aware of the relevant risk issues....
by layertec | Oct 20, 2020 | Compliance
An organisation should plan its range of service provisions to address vulnerable customers. Some sales channels may prohibit certain groups that do not care for just IT orientated platforms. Indeed, some enterprises only now offer services ‘on-line’. Banking is an...
