by layertec | Nov 22, 2020 | Compliance
The Standard section 7.1.5.2 measurement traceability is focussing on the needs for the organisation to utilise measuring and test equipment that can verify the results required to meet contractual standards. In most cases this equipment will need to be...
by layertec | Nov 22, 2020 | Compliance
A positive requirement of ISO9001: 2015 is that it requires positive and visible leadership. Most organisations today tend to make the choice to go for assessment on a voluntary basis. So, by default one would expect to see a reasonable amount of...
by layertec | Nov 22, 2020 | Compliance
Section 4.2 of 9001: 2015 establishes the need to determine the interested parties or stakeholders. All organisations will have some interested parties, these might includecustomers, bond holders, partners, franchise operators, bankers, regulators,...
by layertec | Nov 22, 2020 | Compliance
The infrastructure clause of 9001: 2015 is relatively straight forward although the author of this blog would suggest that the organisation should be clear at the onset what should be included. The Standard requires that an organisation should...
by layertec | Oct 26, 2020 | Compliance
In previous blogs relating to vulnerable customer programmes the author has discussed the alignment of the organisation’s culture with that of the needs of potential vulnerable customers. A culture assessment or audit is a good place to start and will allow top...
by layertec | Oct 26, 2020 | Compliance
Organisations seeking to create a value-added vulnerable customers programme should have robust policies and procedures in place to deal with promotions and marketing. Campaigns should be clearly formatted in a way that aids customer satisfaction. Brochures or website...
