by layertec | Jun 21, 2020 | Compliance, Governance
‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’. The customer service kitemark has been developed by BSI to recognise outstanding customer service activity. The Customer Service Kitemark is...
by layertec | Jun 21, 2020 | Compliance, Governance
‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’. The underpinning Standard that supports the Customer Service Kitemark is BS8477 – Code of practice for customer service. At its heart is the...
by layertec | Jun 15, 2020 | Compliance
Consumer vulnerability can arise from many differing circumstances, not just issues that individual consumers face but often problems that the organisation has created itself. Consumers can become confused and bewildered with bundles of offers and terms and conditions...
by layertec | Jun 15, 2020 | Compliance
Creating a meaningful CVMS (Consumer Vulnerability Management System) requires careful planning. It is not just about issuing one policy and placing this on the corporate website. BS18477 – Consumer Vulnerability Standard advocates the application of an impact...
by layertec | Jun 11, 2020 | Compliance
To create a meaningful CVMS (Consumer, Vulnerability Management System) design and development of new products must be foremost in any organisation seeking to address potential customer susceptibility. Often organisations examine consumer vulnerability from the wrong...
