Thamer James Blog

Consumer vulnerability can arise from many differing circumstances, not just issues that individual consumers face but often problems that the organisation has created itself. Consumers can become confused and bewildered with bundles of offers and terms and conditions...

Creating a meaningful CVMS (Consumer Vulnerability Management System) requires careful planning. It is not just about issuing one policy and placing this on the corporate website. BS18477 – Consumer Vulnerability Standard advocates the application of an impact...

To create a meaningful CVMS (Consumer, Vulnerability Management System) design and development of new products must be foremost in any organisation seeking to address potential customer susceptibility. Often organisations examine consumer vulnerability from the wrong...

Organisations that are regulated need to address consumer vulnerability. This is not just to meet the supervisory requirements but makes good business sense. The first place to start is with the corporate risk register. Most organisations will hold a risk register...

With the sheer volume of sales material and associated specifications and terms andconditions produced by large organisations as part of their contractual acceptanceprocesses, little thought is often given to those individuals with low basic skill sets within theUK....

Consumer vulnerability is featured within the FCA’s current business plan and manyregulated organisations may have given consideration as to how best to implement aprogramme that identifies vulnerable groups and mechanisms to deal with such situations. But why create...