by layertec | Jun 21, 2020 | Compliance, Governance
FCA TREATING CUSTOMERS FAIRLY OUTCOME BS 8477 2014 Kitemark Outcome 1: Consumers to be confident they are dealing with firms where fair treatment of customers is central to the corporate culture. BS 8477: 2014: 3.2 Achieving consistent services 4....
by layertec | Jun 21, 2020 | Compliance, Governance
‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’. For an organisation to deliver true customer satisfaction, the drive and commitment to this goal must come from the top. Obvious, but not...
by layertec | Jun 21, 2020 | Compliance, Governance
‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’. The customer service kitemark has been developed by BSI to recognise outstanding customer service activity. The Customer Service Kitemark is...
by layertec | Jun 21, 2020 | Compliance, Governance
‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’. The underpinning Standard that supports the Customer Service Kitemark is BS8477 – Code of practice for customer service. At its heart is the...
by layertec | Jun 15, 2020 | Compliance
Consumer vulnerability can arise from many differing circumstances, not just issues that individual consumers face but often problems that the organisation has created itself. Consumers can become confused and bewildered with bundles of offers and terms and conditions...
