by layertec | Jun 21, 2020 | Compliance, Governance
‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’. For an organisation to deliver true customer satisfaction, the drive and commitment to this goal must come from the top. Obvious, but not...
by layertec | Jun 21, 2020 | Compliance, Governance
‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’. The customer service kitemark has been developed by BSI to recognise outstanding customer service activity. The Customer Service Kitemark is...
by layertec | Jun 21, 2020 | Compliance, Governance
‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’. The underpinning Standard that supports the Customer Service Kitemark is BS8477 – Code of practice for customer service. At its heart is the...
by layertec | Feb 5, 2019 | Governance
Introduction The SM&CR will apply to all firms across the financial services sector from December 2019 in some shape or form and will replace the existing Approved Persons Regime. This means that you need to start preparing and...
by mja | Sep 8, 2017 | Governance
With the multitude of publications on corporate governance, it is interesting to read BS13500 the code of practice for delivering effective governance. As a code of practice, it is not a full British Standard of specification, such as ISO9001 2015 etc. But it really...
by mja | Jul 27, 2017 | Governance
Many small medium enterprises appoint directors to their boards without sufficient research as to the real expertise that such a person can bring. Often the board appointment is predicated upon what the director might be able to offer with regards business...
