by layertec | Jun 25, 2020 | Compliance
Creating the required complaints management system requires careful analysis of existing processes and interrelated activities. Using various business process analysis tools can expedite this activity. The processes need careful examination to follow the customer...
by layertec | Jun 25, 2020 | Compliance
For an effective complaints handling system such as BS ISO 10002 to operate effectively, the organisation must establish how it plans to communicate with its customers and stakeholders alike on its agreed methods of dissatisfaction handling.The executive team leading...
by layertec | Jun 25, 2020 | Compliance
BS ISO 10002 the Standard for complaints management requires a careful assessment and examination of the programme to ensure it is effective.Management review meetings can be integrated with other standards under the Annex SL principle. But it is important to ensure...
by layertec | Jun 21, 2020 | Governance
‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’. As the UK emerges from the coronavirus pandemic most organisations will be attempting to adjust to the new normal. Increased levels of PPE,...
by layertec | Jun 21, 2020 | Compliance, Governance
‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’. The FCA has six outcomes for treating customers fairly. These start with, consumers should feel confident that they will receive fair...
