Thamer James Blog
Governance, Risk & ComplianceCustomer Service Kitemark: Customer excellence post Covid-19
‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’. As the UK emerges from the coronavirus pandemic most organisations will be attempting to adjust to the new normal. Increased levels of PPE,...
Customer Service Kitemark: Assists with Treating Customers Fairly
‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’. The FCA has six outcomes for treating customers fairly. These start with, consumers should feel confident that they will receive fair...
Customer Service Kitemark – Treating Customers Fairly
FCA TREATING CUSTOMERS FAIRLY OUTCOME BS 8477 2014 Kitemark Outcome 1: Consumers to be confident they are dealing with firms where fair treatment of customers is central to the corporate culture. BS 8477: 2014: 3.2 Achieving consistent services 4....
Customer Service Kitemark: Leadership
‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’. For an organisation to deliver true customer satisfaction, the drive and commitment to this goal must come from the top. Obvious, but not...
Customer Service Kitemark: The ultimate customer service badge!
‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’. The customer service kitemark has been developed by BSI to recognise outstanding customer service activity. The Customer Service Kitemark is...
Customer Service Kitemark
‘The BSI Kitemark is instantly recognised through the UK and much of the world, as a badge of quality, reliability, and trust’. The underpinning Standard that supports the Customer Service Kitemark is BS8477 – Code of practice for customer service. At its heart is the...